DO NOT USE THIS PLATFORM FOR EMERGENCY MEDICAL NEEDS. IF YOU
EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR
EMERGENCY SERVICE NUMBER.
IF YOU ARE THINKING ABOUT SUICIDE, CONSIDERING HARMING YOURSELF
OR OTHERS, FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY
DANGER OR HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY
CALL THE EMERGENCY SERVICE NUMBER AND NOTIFY THE RELEVANT
AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE.
THE INTENTION OF THE PLATFORM IS NOT TO BE USED IN ANY OF THE
CASES ABOVE. THE COUNSELORS CANNOT PROVIDE THE ASSISTANCE
REQUIRED IN ANY OF THE CASES ABOVE. THE PURPOSE OF THE
PLATFORM IS NOT TO PROVIDE ANY INFORMATION REGARDING WHICH
DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND
YOU SHOULD DISREGARD ANY SUCH ADVICE OBTAINED THROUGH THE
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE
FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF
INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
These Terms and Conditions were last updated on January 10th, 2023 and are
considered effective as amended as of this date.
1. Terms and Confitions
The following are the Terms and Conditions (the "Agreement") which govern your access and use of
our online platform through which therapy may be provided (collectively the "Platform"). This website
is owned and operated by Let It located at Šubćeva 42.//III 10000, ZAGREB, Croatia ([email protected]
it.net). The Platform may be provided or be accessible via multiple websites or applications whether
owned and/or operated by us or by third parties, including, without limitation, the website let-it.net
and its related apps.
By accessing or using the Platform, you are entering into this Agreement. You should read this
Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term
of this Agreement, you must not access the Platform.
When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company
that owns and operates the Platform (the "Company").
2. Privacy and Security
Protecting and safeguarding any information you provide through the Platform is extremely
important to us. Information about our security and privacy practices can be found on our
BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE PLATFORM, YOU ARE
INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME
RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT
Please read the Terms and Conditions carefully before using the Platform. Your access to
and use of the Platform is conditioned on your acceptance of and compliance with these
Terms. By accessing or using the Platform you agree to be bound by the Terms and
Conditions. You are not allowed to use the Platform if you disagree with any part of the
Terms and Conditions.
You confirm that you are over the age of 18, legally able to consent to receive the Counselor
Services, and legally able to enter into an agreement.
You should always talk to an appropriately qualified health care professional for diagnosis
and treatment, including information about appropriate medications or treatment for you.
None of the content on the Platform or provided by the Counselor represents or warrants that
any particular medication or treatment is safe, appropriate, or effective for you. The
Company does not approve any specific tests, medications, products or procedures.
3. The Platform
The Platform as well as any information text, graphics, photos or other materials uploaded,
downloaded or appearing on the Platform is available at the Company’s website.
The Platform shall be used to connect you with a Counselor who will provide services such as
counseling, consulting and professional advice to you through the Platform.
Other than the guidance and advice you receive directly from the Counselor, the other educational,
graphics, research sources and other incidental information on the Platform should not be
considered medical advice.
The Platform shall be provided "as is" without any express or implied warranties of any kind, including but
not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy. To
the fullest extent permissible pursuant to applicable law, the Company expressly disclaims all warranties
of any kind, whether expressed or implied.
At any time and for any reason, or for no reason at all the Company may, with or without prior notice,
modify, suspend, disrupt or discontinue (i) the Platform, (ii) any part of the Platform, or (iii) the use of or
access to the Platform, whether to all users or to you specifically. Further, the Company is entitled, but is
not obligated to refuse to provide access to the Platform to any person, agency or organization at any
time, for any reason or for no reason at all, in its sole discretion. The Company reserves the right to
without prior notice change, suspend, or discontinue all or part of the Platform, temporarily or
permanently. The Company will not be liable for any of the aforementioned actions or for any losses or
damages that are caused by any of the aforementioned actions.
The Company will make commercially reasonable efforts to ensure the Platform’s reliability and
accessibility. However, no platform can be 100% reliable and accessible and the Company does not
warrant that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or
error-free at all times, or that any eventual defects will be corrected.
Psychotherapy is a process during which, through the relationship with the therapist
and focusing on a better understanding of the intrapsychic, the resolution of
suppressed conflicts and the improvement of integrative processes is influenced. In
this way, a higher level of harmony of feelings, thoughts and behavior is gradually
achieved, which results in mastering difficulties, more adequate adaptation and better
Psychotherapy can be short-term or long-term. Some approaches are oriented
towards treating and relieving symptoms and addressing behavior and cognition. The
goal of some other approaches is to bring about a change in a person's emotional
development, in a way that takes into account aspects of the individual's inner world
of which the person in question may be unaware, and to help him understand and
change deep and often unconscious emotional problems and difficulties in
relationships. Different approaches can be adapted depending on the problem or the
The relationship with the client is a key element of any psychotherapy. A
psychotherapist should offer a confidential and private environment in which difficult
experiences can be safely explored and processed. Current theoretical and empirical
research confirms the importance of the psychotherapeutic relationship as a key
factor influencing the success of psychotherapy.
PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES
AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF
THE AFOREMENTIONED CASES.
THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS
REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU
NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS,
BUT NOT LIMITED TO, COURT-ORDERED THERAPY OR EMOTIONAL SERVICE DOG
CERTIFICATION. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING
WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND
YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM
YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION
OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
5. Your Use of the Platform
Your use of the Platform and your reliance upon any of its contents is solely at your risk.
You are aware that in order to access and use the Platform, you must provide truthful information
about your age, residence and Emergency Contact. The Counselor you access depends on this
certification in order to interact with you and provide the Counselor Services.
All information you have provided, or will provide in the future, in or through the Platform shall be
true, accurate, current and complete. Additionally, you shall during the term of these Terms and
Conditions make sure to maintain and update the information in order to continue to be true,
accurate, current and complete.
You shall not access or use the Platform or the Counselor Services in an unlawful way or for an
unlawful or illegitimate purpose or in any manner that contravenes these terms.
You undertake not to post, send, use, store, transmit or deliver either of the following on and
through the Platform:
(i) messages or information under a false name;
(ii) unsolicited e-mail and/or advertisement or promotion of goods and services;
(iii) malicious software or code;
(iv) information that is unlawful, libelous, defamatory, fraudulent, predatory of minors, harassing, privacy invading, abusive, threatening or hateful, vulgar, obscene, racist or potentially harmful content;
(v) any content that infringes a third party right including intellectual property rights of others or the privacy or publicity rights of others;
(vi) any content that may cause damage to a third party; or
(vii) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
6. Intellectual Property
All content available on or through the Platform shall be the property of the Company or its
licensors, and shall be protected by copyright, trademark, patent, trade secret and other
intellectual property law.
The Platform is subject to various factors such as, but not limited to, software, hardware and
tools, either the Company’s or those owned and/or operated by the Company’s contractors
You undertake not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast,
or circulate the content received through the Platform to any third party. All software and
accompanying documentation made available for download through the Platform is the
copyrighted work of the Company or its licensors. Any copy made of information obtained
through the Platform must include all applicable copyright notices.
7. Your account, representations, conduct and commitments
You hereby confirm that you are legally able to consent to receive Services, or have the
consent of a parent or guardian, and are legally able to enter into a contract.
Minor Consent: Where consent from a parent or guardian is required to receive Services,
you hereby confirm that as the consenting parent or guardian, you have the sole right to
consent to Services for the minor seeking therapy and are not legally mandated to confer
with or get consent from any other legal guardian before consenting. You also give
the collection, process, and use of personal information on behalf of the minor. You also
agree that consent to Services remains valid until membership is canceled.
You hereby confirm and agree that all the information that you provided in or through the
Platform, and the information that you will provide in or through the Platform in the future, is
accurate, true, current and complete. Furthermore, you agree that during the term of this
Agreement you will make sure to maintain and update this information so it will continue to
be accurate, current and complete.
You agree and confirm that your use of the Platform, including the Therapist Services, are for
your own personal use only and that you are not using the Platform or the Therapist Services
for or behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt,
any of our systems, services, servers, networks or infrastructure, or any of the Platform's
systems, services, servers, networks or infrastructure, including without limitation obtaining
unauthorized access to the aforementioned.
You agree and commit not to make any use of the Platform for the posting, sending or
delivering of either of the following: (a) unsolicited email and/or advertisement or promotion
of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy
invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any
content that infringes a third party right including intellectual property rights; (e) any content
that may cause damage to a third party; (f) any content which may constitute, cause or
encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law,
statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and
your relationship with the Therapists and us.
If you receive any file from us or from a Therapist, whether through the Platform or not, you
agree to check and scan this file for any virus or malicious software prior to opening or using
You will indemnify us, defend us, and hold us harmless from and against any and all claims,
losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to,
litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the
following: (a) your access to or use of the Platform; (b) any actions made with your account
or Account Access whether by you or by someone else; (c) your violation of any of the
provisions of this Agreement; (d) non-payment for any of the services (including Therapist
Services) which were provided through the Platform; (e) your violation of any third party right,
including, without limitation, any intellectual property right, publicity, confidentiality, property
or privacy right. This clause shall survive expiration or termination of this Agreement.
You confirm and agree to use only credit cards or other payment means (collectively
“Payment Means”) which you are duly and fully authorized to use, and that all payment
related information that you provided and will provide in the future, to or through the Platform,
is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and
according to the fees schedule, the terms and the rates as published in the Platform. By
providing us with your Payment Means you authorize us to bill and charge you through that
Payment Means and you agree to maintain valid Payment Means information in your
Modifications, Termination, Interruption and Disruptions to the Platform
You understand, agree and acknowledge that we may modify, suspend, disrupt or
discontinue the Platform, any part of the Platform or the use of the Platform, whether to all
clients or to you specifically, at any time with or without notice to you. You agree and
acknowledge that we will not be liable for any of the aforementioned actions or for any losses
or damages that are caused by any of the aforementioned actions.
The Platform depends on various factors such as software, hardware and tools, either our
own or those owned and/or operated by our contractors and suppliers. While we make
commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you
understand and agree that no platform can be 100% reliable and accessible and so we
cannot guarantee that access to the Platform will be uninterrupted or that it will be
accessible, consistent, timely or error-free at all times.
If you are in a crisis or any other person may be in danger - don't use this site. These
resources can provide you with immediate help.
„The SOS number for emergencies in Sweden is 112. In a non-emergency situation, you can call the Swedish national
health hotline 1177 for information about health problems, advice and directions on where to find the nearest health
MENTAL HEALTH AND CRISIS SUPPORT EMERGENCY CONTACTS: https://www.krisinformation.se/en/finding-help-and-services/important-phone-numbers
Sweden Suicide Hotline 1: 90101
Sweden Suicide Hotline 2: 46 317 112 400
HELPLINE 1: 020 22 00 60
HELPLINE 2: 020 22 00 70
Hotline Chat: https://mind.se
Eng. „The SOS number for emergencies in Norway is 112 for police and 113 for ambulance. Norway Suicide Hotline is +47 815 33 300.“
MENTAL HEALTH AND CRISIS SUPPORT EMERGENCY CONTACTS: https://www.bros.global/referralnorway
Mental Health Helpline:
Telephone: 810 30 030
The Mental Health Helpline is available 24 hours a day. The helpline allows you to talk with people who can listen and provide support and comfort when you need it. As well it is possible to share problems on Mental Health’s Internet service via www.sidetmedord.no.
Telephone: 116 123
Mental Helse also has its own helpline, a free service which is open 24 hours a day, all year round. Mental Helse's helpline is a pan-European helpline number, which means you can call 116 123 from wherever you are and be put through to the helpline in that EU country.
Web and chat: sidetmedord.no
Norwegian Red Cross
Telephone: 800 333 21
Web and chat: https://korspaahalsen.rodekors.no/
Eng. „The SOS number for emergencies in Denmark is 112, this number can be used to call the police, fire unit or emergency services. The number 1813 can be contacted for injuries or sudden illness or to talk to a medical staff or doctor. The suicide prevention line in Denmark is +45 70 201 201.“
MENTAL HEALTH AND CRISIS SUPPORT EMERGENCY CONTACTS: https://findahelpline.com/dk
Psykiatrifonden, Mental Health Helpline
Telephone: 39 25 25 25
Psykiatrifonden, Mental Health Helpline offers free and confidential advice on all mental health concerns.
Telephone: 70 201 201
Livslinien offers services to people in Denmark who are in distress or at risk of suicide.
Lev uden Vold - Live Without Violence
Lev uden Vold - Live Without Violence's national hotline offers 24-hour anonymous and free advice for women and men exposed to violence and violence, rape victims and professionals who deal with the mentioned group.
8. PROCEEDING IN RISK SITUATIONS
If the psychotherapist assesses that the client shows signs of behavior that is not safe to treat
without the supervision of a psychiatrist and drug therapy, or notices that the client needs a
higher level of examination and treatment, he must proceed according to the protocol. Problems
that are also not treated are disorders for which the psychotherapist judges that you cannot
independently conduct psychotherapy with the client outside the clinical conditions of treatment.
In case the psychotherapist finds himself in a situation where the client he is working with shows
signs of suicidal thoughts, threatens suicide or shows signs of a clinical form of depression, he
needs to inform the supervisor about the situation, and stop working with the client in the manner
If the situation is critical, you should first of all bring it under control and ask the client if he knows
the nearest health facility in his city to which he can contact for urgent and immediate help, if he
does not know, in the section of the name of the country, it is necessary to find emergency
numbers and share them with the client . Another approach that can be combined with the first
one is to advise the client to share his critical situation with a trusted close person and ask for
help from a close person to find an adequate treatment for his city. The purpose of informing a
close circle of people about the client's situation is to provide him with professional help as
quickly as possible.
In an ideal situation, the client should be presented with all the help options, and share
information about the emergency numbers they can contact to find help in their country, and then
end the session with that explanation.
9. For Minors
The provision of psychotherapeutic services is not intended for minors in this project. In the event
that a minor appears at the therapy, or a person who acts as a minor, it is necessary to politely
and pleasantly ask the client to show a personal document with the date of birth written on it, in
order to prove that they are of age, with the excuse that this is the protocol of the project and that
it is not allowed to provide psychotherapy services to minors.
If it turns out that the person is not of legal age, it is not possible to continue the session in the
usual way, but by knowing the problem the child is presenting with, he can be directed to seek
help at another mental health center in his city, or to turn to a trusted adult in your environment, to
help you find it.
If it is established that the person is of legal age, the session must be started in the usual way.